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Tracking of the delivery

The Customer can obtain information on the progress of the order at any time by contacting, at the addresses indicated on the order confirmation. The tracking numbers are sent individually to each Customer.

Front door delivery

All the prices of the Products indicated on the Site are in currency depending on Customer’s geoposition and exclude VAT, delivery costs to the place requested by the Customer and organized by TAPIS ROUGE, all applicable taxes and customs duties At the time of placing the purchase order, the Customer will be informed regarding the expected delivery date and cost. The courier will contact the Customer to define the time slot and day on which the delivery will be made. Placement of the Product in your interior is not included into the delivery price and service.

Disclaimer of liability

Delivery delays: with regard to the aforementioned delivery methods, TAPIS ROUGE will be exempt from any liability in the event of delays caused by events, acts, facts and circumstances unforeseeable at the time of entering into the individual purchase contracts, which are unavoidable and also beyond the control of TAPIS ROUGE (by way of example: strikes, riots, natural disasters, COVID-19 restrictions connected with production and delivery from the production country to the Consumer’s country and etc.). In such situations, TAPIS ROUGE will promptly communicate to the Customer a new deadline within which it will fulfil the delivery and will make every effort to fulfil all its obligations as envisaged in the purchase agreement.

Conformity of the Product:

We try to do our best to provide as accurate images of the Product as possible, however we ask you to consider that when shopping online items on the Site or by email, the Products may appear differently on screen than they appear in real life.

Colors and textures are often difficult to see and judge online with 100% accuracy hence there could be variations with the Product in real life up to 5%. Actual colors may vary from the images / pictures shown for the following reasons:

  • This may be caused by your screen settings or the settings that were used in the production of the original image;
  • Like any dyed textile Product, the dye shades may vary from one production run to the next;
  • The color of the Product will appear different in various lighting conditions.

Considering 100% hand-made production of our Products the permissible variations in size and color may be up to 5% of the initial size indicated in the invoice.

Please be aware of this and take it into account when you are reviewing your order.

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